General

Exchange Information

• Can I Exchange An Item?

Returns Information

• How do I Return an Item?

Returns

• What is Your Return Policy?
• When Will My Return Be Processed?
• When Will I Receive Refunds or Credits?
• My Item Arrived Damaged, or Incorrect. What Should I Do?
• Brand New Content!

Loyalty Program

• How can I view my account summary? (Translated Example 🌎 )
• Do You Offer a Loyalty Program?
• The Customer Loyalty Program Challenge
• What are the different levels and benefits at each membership level?
• When do I receive a membership card?

Tools A to Z

• Can I bring a guest?
• What should I do if my building is asking for a Certificate of Insurance?

Payments

• Why Is My Order In Review?
• Can I Use a Pre-Paid Credit or Gift Card on My Order?
• Why Can I See a One Dollar Charge On My Credit Card?
• When Will My Credit Card Be Charged?
• When will I receive my payment?
• Point of Sale

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Account Settings

• Login Assistance
• How Do I Update My Email Preferences?
• How do I edit my account settings or profile?
• How do I cancel my account?
• Can I view my app in the Galaxy Store of another country?

Ordering/Checkout

• Payment Method Technical Issues
• Can I Cancel or Modify An Order?
• Do You Price Match?
• How Is Sales Tax Calculated?
• Can I Order by Phone or Chat?
• Checking on Order Status

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