Antivirus Troubleshooting

Many antivirus (AV) programs need to be turned off when installing Covenant Eyes. Some need a few adjustments after that, in order to work well with Covenant Eyes. If your AV program is not on the list, please contact our Customer Service team via chat or email ([e-mail]).

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Click your program to find out what (if anything) you need to do to make it work smoothly with Covenant Eyes.

• 360 Total Security
• Adaware Antivirus
• Avast
• AVG
• Avira
• Bitdefender (the firewall must be turned off or online access will be disabled)
• Bullguard
• Charter Security Suite
• Comodo (nuanced compatibility, please contact Customer Service for assistance.)
• Emsisoft (only compatible when Emsisoft’s ‘Surf Protection’ is turned off)
• Endpoint/Enterprise
  ^^ when one of those words is in the name, that’s a strong indicator that the antivirus is controlled by an IT department or computer specialist. We are happy to provide, to the member through email, the necessary information about files, URLs and IP addresses. He/she can then share that information with the IT department or computer specialist.
• eScan (*install Covenant Eyes first)
• ESET
• F-Secure
• Frontier Deep Guard Internet Security
• G Data
• Immunet
• K-7 Security
• Kaspersky
• Kingsoft
• MajorAV
• Malwarebytes
• …Managed Antivirus (see note below Endpoint/Enterprise)
• McAfee
• Microsoft Security Essentials (only for Windows 7 devices)
• Norton
• Panda & Panda Dome
• PC Matic
• Qihoo 360 Total Security
• Rising Antivirus
• Sophos (compatible with Screen Accountability™, but not Internet Accountability)
• Spectrum Security Suite
• STOPzilla!
• Symantec Endpoint Protection (see note below Endpoint/Enterprise)
• System Mechanic (iolo)
• Total Antivirus
• Total Defense
• Trend Micro
• VIPRE Internet Security (*install Covenant Eyes first)
• Webroot (nuanced compatibility, please contact Customer Service for assistance.)
• Web Companion 
• Windows Defender
• Windows Family Safety
• Windows Firewall (firewall configuration is different than antivirus configuration, contact Customer Service for quick assistance)
• ZoneAlarm

This is more context.